Refund policy

CAFE SPERRY'S
RETURN & REFUND POLICY

Last Updated: October 17, 2026

At Cafe Sperry's, we aim to provide a transparent shopping experience for customers purchasing coffee, tea, coffee machines, espresso equipment, and brewing accessories.

30-DAY RETURN POLICY

We offer a 30-day return policy on eligible purchases.

Customers may request a return within 30 calendar days of the date their order is delivered.

RETURN ELIGIBILITY

To qualify for a standard return:

- The return request must be submitted within 30 days of delivery.
- Proof of purchase or an order number must be provided.
- Products must be returned in their original condition.
- Original accessories and components should be included.
- Original packaging should be retained whenever reasonably possible.
- Products must not have damage resulting from improper use.

Opening a package to inspect a product does not automatically disqualify it from return.

These requirements do not limit applicable consumer rights concerning defective, damaged, or incorrectly supplied products.

COFFEE AND TEA RETURNS

Eligible coffee beans, ground coffee, tea, and related consumable products may be returned within 30 days.

For standard change-of-mind returns, consumable products must remain unopened and sealed.

If a product arrives damaged, contaminated, expired, defective, or incorrect, please contact customer support.

Opened products with a reported quality or safety issue will be reviewed individually.

COFFEE MACHINES AND EQUIPMENT

Eligible coffee machines, espresso machines, grinders, and brewing equipment may be returned within 30 days of delivery.

For standard change-of-mind returns, equipment should remain unused and include its original components and accessories.

Opening the packaging for inspection does not automatically disqualify the product from return.

Defective equipment will be handled according to applicable consumer protection requirements.

HOW TO REQUEST A RETURN

To initiate a return, please contact customer support.

Email:
oussama00010a@gmail.com

Phone:
+1 (615) 621-1693

Please include:

- Your order number
- Product name
- Reason for return

Our support team will provide instructions and confirm the appropriate return shipping address.

Please contact us before sending products back.

RETURN METHOD

Returns are accepted by mail.

Customers should securely package returned products to prevent damage during transportation.

We recommend using a shipping service that provides tracking information.

RETURN SHIPPING COSTS

For change-of-mind returns, customers are responsible for return shipping costs.

For defective, damaged, or incorrectly supplied products, we will cover reasonable return shipping costs or provide an appropriate prepaid return solution.

RESTOCKING FEES

We do not charge restocking fees.

Restocking Fee: $0.00 USD

FULL REFUNDS

Approved eligible returns qualify for a full refund of the original product purchase price, including applicable sales tax.

Refunds are issued to the original payment method.

No restocking fees are deducted.

Customer-paid return shipping costs for change-of-mind returns are not reimbursed.

REFUND PROCESSING

Once a returned product has been received and inspected, we will notify the customer of the refund decision.

Approved refunds will be initiated within 5 business days.

Your bank or payment provider may require additional time for the funds to become available.

DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective, expired, or incorrect, please contact customer support promptly.

Provide your order number and a description of the issue.

Photographs may help us review your request.

We will provide an appropriate resolution, including replacement or refund when applicable.

EXCHANGES

Exchanges may be available depending on product availability.

If an exchange is unavailable, customers may return an eligible item and place a new order.

ORDER CANCELLATIONS

Customers wishing to cancel an order should contact customer support as soon as possible.

We will attempt to cancel the order before shipment.

Orders already shipped may be returned according to this policy.

CONTACT INFORMATION

Cafe Sperry's

Email:
oussama00010a@gmail.com

Phone:
+1 (615) 621-1693

Business Contact Address:
7745 Highway 70 S
Nashville, TN 37221
United States

Please contact customer support to confirm the return shipping destination.